Brazil
Orange Business
Capgemini
ServiceNow Developer - ITOM
Brazil
Barueri, São Paulo, Brazil
JavaScriptAWSGCP
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Our Opportunity
Are you passionate about technology, innovation, and want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. Therefore, we offer flexible, hybrid work models, depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a ServiceNow Developer with a focus on the ITOM module to join our team.
Diversity, Inclusion, and Belonging
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is ongoing: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make It Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Responsibilities
- Implement and evolve ITOM modules in ServiceNow (Discovery, Event Management, Service Mapping).
- Structure and maintain the CMDB (Configuration Management Database) with high data quality.
- Configure monitoring processes, event correlation, and alerts.
- Map business services and their dependencies (Service Mapping).
- Integrate ServiceNow with monitoring tools (e.g., Dynatrace, Zabbix, SolarWinds).
- Automate operational processes and responses to incidents.
- Ensure governance and adherence to best practices (ITIL).
- Analyze and resolve critical incidents related to infrastructure.
Requirements
Technical Skills
- ServiceNow ITOM: Discovery, Service Mapping, Event Management, Orchestration (optional/advantage)
- CMDB: CI Modeling, data governance, and reconciliation.
- Health metrics and compliance
- Integrations: APIs REST/SOAP, MID
- Server.Integration with monitoring tools
- Infrastructure: Knowledge of servers, networks, cloud, and
- storage.Hybrid environments (on-premise + cloud)
- Cloud: Azure (preferred), AWS, or GCP
- Automation: Scripts (JavaScript in ServiceNow), Workflows, and Flow Designer
Functional Skills
- Incident and problem management
- (ITIL).Root cause analysis
- (RCA).Communication with technical and business
- areas.Prioritization of critical alerts and events.
- Experience in critical and high-availability environments.
Advantages
- ServiceNow CIS certification –
- ITOM.Experience with complex and distributed enterprise environments.
- Experience integrating with SAP or legacy systems.
- Experience with observability (APM, logs,
- metrics).Knowledge of infrastructure automation (IaC).
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Udemy.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental assistance.
- Wellhub and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, benefits club, and much more!
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