Brazil
Orange Business
Capgemini
Junior Field Service Analyst
Brazil
Barueri, São Paulo, Brazil
AWS
Automatic translation. Check the original.
Diversity, Inclusion, and Belonging
Are you passionate about technology and innovation, and do you want to be part of an inclusive, collaborative, and constantly evolving environment? Then this opportunity is for you!
At Capgemini, we value work-life balance. That is why we offer flexible work models, which may vary between home office, hybrid, or on-site, depending on project needs. Our goal is to provide the best experience for you, respecting your lifestyle and promoting well-being.
We are looking for a Junior Field Service Analyst to join our team.
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equity.
- Capgemini Black – Representation and appreciation of Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is continuous: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our vacancies are for everyone, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make it Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Work model
100% on-site (Morumbi-SP) Hours: Monday to Friday: from 17 PM to 23 PM Saturday: from 12 PM to 18 PM
Responsibilities
- Provide on-site user support, delivering first and second-level technical support for the resolution of IT incidents and requests.
- Execute installation, configuration, updates, and maintenance of desktops, notebooks, monitors, printers, and other peripherals.
- Perform diagnostics and troubleshooting for hardware, software, operating systems, and corporate applications.
- Provide support to users through on-site, remote, and telephone assistance, ensuring quality and agility in ticket resolution.
- Perform formatting, preparation, and deployment of equipment, ensuring compliance with the organization's IT standards and policies.
- Perform installation, configuration, and support for the Microsoft Windows 11 environment and Microsoft 365 tools. Support the configuration and resolution of incidents related to corporate networks, including TCP/IP connectivity, Wi-Fi, VPN, and printers.
- Register, categorize, track, and update tickets in ITSM tools, ensuring correct control of service requests and compliance with established SLAs.
- Execute movement, replacement, and inventory of IT assets, maintaining asset control and updated documentation.
- Support onboarding and offboarding processes by preparing, delivering, collecting, and configuring equipment for employees.
- Identify opportunities for improvement in support processes and contribute to increasing the area's operational efficiency.
- Prepare and maintain technical records, operational procedures, and support documentation up to date.
- Escalate complex incidents to specialized teams when necessary, following up on the handling until final resolution.
- Ensure compliance with information security policies, IT governance, and best practices for user support.
- Contribute to maintaining a stable and secure IT environment that meets business needs.
Qualifications
- Windows 11 and Microsoft 365 suite;
- Installation and configuration of desktops, notebooks, and peripherals;
- Diagnosis and resolution of hardware and software incidents;
- Basic knowledge of networks (TCP/IP, Wi-Fi, VPN, and printers);
- Ticketing tools and corporate user support.
- User support via telephone, remote, and on-site;
- Intermediate English for user support will be considered a plus.
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Pluralsight.
- Official certifications with partners such as SAP, AWS, Microsoft, Salesforce.
- Language training with EF Education First (English, Spanish, French, and German).
Complete well-being
- Medical and dental insurance.
- Totalpass and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, and personalized health and well-being guidance.
- Meal vouchers, home office allowance, benefits club, and much more!
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