Brazil
XP Inc.
Capgemini
Help Desk Assistant
Brazil
Araraquara, São Paulo, Brazil
AWS
Automatic translation. Check the original.
Responsibilities
- Provide first-level support to users, logging, analyzing, and resolving tickets related to hardware, software, systems, network, and access.
- Perform remote technical support for users, ensuring quality, agility, and excellence in service.
- Perform basic incident diagnostics and direct demands to specialized teams when necessary.
- Guide users on the use of systems, corporate tools, and IT resources.
- Record information and procedures in service systems, keeping documentation updated.
- Monitor and track tickets until their completion, ensuring compliance with agreed SLAs.
- Act in identifying recurring problems and propose improvements in support processes.
- Serve users in Portuguese and Spanish, ensuring clear and efficient communication.
- Support administrative activities related to technical support and customer service.
Qualifications
- Availability for hybrid work in Araraquara/SP, with 2 days per week in the office.
- High school diploma completed (technical course or ongoing degree in IT is desirable).
- Fluent Spanish (mandatory).
- Advanced knowledge of IT and Microsoft Office Suite.
- Technical knowledge in IT, including support for operating systems, corporate software, networks, and computer equipment.
- Excellent verbal and written communication.
Ease in problem-solving and user support.
- Availability to work from 18:**00 to **00:**00.
- Availability for a 6x1 shift schedule, including weekends.
- Previous experience in Help Desk, Service Desk, Technical Support, or Customer Service will be considered a differential.
Diversity, Inclusion, and Belonging
At Capgemini, you can be who you are. We value diversity in all its forms and promote an inclusive environment through committees such as:
- Women@Capgemini – Female empowerment and gender equality.
- Capgemini Black – Representativeness and valuing Black culture.
- LGBTQIA+@Capgemini, Capgemini Accessibility, among others.
Our commitment is continuous: we are recognized by GPTW, Bloomberg Gender Equality Index, EDGE, and Ethisphere as one of the most ethical and inclusive companies in the world. Our openings are for all people, regardless of color, ethnicity, religion, age, gender identity, sexual orientation, or disability.
Make it Real
At Capgemini, we unleash human energy through technology to build a more inclusive, sustainable, and innovative future. If you share these values, come transform the world with us!
Development and Benefits
Here, you are the protagonist of your career! We offer:
- Structured career plan and personalized learning paths.
- Corporate University, with access to Harvard, Pluralsight.
- Official certifications with partners like SAP, AWS, Microsoft, Salesforce.
- Languages with EF Education First (English, Spanish, French, and German).
Complete well-being
- Health and dental insurance.
- Totalpass and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care Program: extended maternity and paternity leave, fertility support, personalized health and well-being guidance.
- Meal voucher, home office allowance, benefits club, and much more!
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