Mexico
Concesionaria Vuela Compañía de Aviación S.A.P.I
Capgemini
ABL - Junior Support
Mexico
Aguascalientes City, Aguascalientes, Mexico
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About the opportunity
Recruiter: Arturo Flores
Position: Junior Support
Position Location: Mexico City
Work Modality: Hybrid
Industry – Sector: Food
“At Capgemini Mexico, the goal is to attract the best talent and achieve a diverse and inclusive work environment, so we do not discriminate based on race, sex, sexual orientation, gender identity or expression, or any other personal characteristic. All applications are welcome and will be considered for competition based on the candidate's merit against the job and/or experience for the position. For validation purposes, we will securely use your data, including but not limited to your video image or screenshots during selection, hiring, and/or onboarding processes. For your security, you can review our privacy notice at: capgemini.com/mx-es/aviso-de-privacidad-para-candidatos-a-ocupar-una-vacante/
Your responsibilities
Provide technical support to internal and/or external users, ensuring the attention, diagnosis, and resolution of incidents related to corporate software and applications and technological services, guaranteeing operational continuity and a positive end-user experience.
Required knowledge and experience
- Resolution of tickets from 1st level escalation.
- Technical analysis.
- Generation of technical and functional specifications.
- Generation of tests in quality environments
- Management and follow-up of SAP initiatives and projects
- Preparation of QA environments
- Specialized support activities for Ongoing operations
- Support for interfaces with SAP ECC or S4H
- Support for operations in multiple countries
- Documentation of processes, monitoring, support for non-SAP platforms with ECC and/or HANA interface.
Skills
- Work under pressure, quality of work, and results-oriented.
Your career at Capgemini
Working in a team environment, our consultants focus on the analysis, design, and development of technology-based solutions for Capgemini clients.
You will work alongside functional, technical, and business specialists to help develop the implementation and integration of innovative solutions and systems, including methodologies, techniques, and tools.
You will contribute in a responsible and timely manner to client satisfaction by providing services and products that generate added value.
Our headquarters are in Paris, France, and we have a presence in more than 50 countries. We are more than 340 thousand professionals in Mexico, located in Mexico City, Aguascalientes, and Monterrey.
Capgemini has developed its own global methodologies: Collaborative Business Experience and Rightshore.
You will love working at Capgemini because
- We offer a unique recruitment and onboarding experience, and we help you build the foundation for your career and professional skills.
- We provide a collaborative work environment based on our 7 values: Honesty, Audacity, Trust, Freedom, Team Spirit, Modesty, and Fun.
- We promote an environment that allows you to plan and develop your career.
Capgemini offers competitive compensation and benefits above the legal requirements.
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