Mexico
Toshiba Global Commerce Solutions - External
Brightstar Lottery
Data Center Operations Supervisor
Mexico
Mexico City, Mexico
SQL
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About the opportunity
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit brightstarlottery.com.
About the Position
The Data Center Supervisor is responsible for leading the 24x7 operation of critical technology infrastructure services, ensuring operational continuity, compliance with established procedures, and effective coordination of the operations team. This position ensures high levels of availability, monitoring, and service quality, promoting a culture of operational excellence and continuous improvement.
Responsibilities
- Lead the Data Center Operators team regarding administrative tasks, coordination, and shift scheduling; ensure training programs are in place; serve as the primary point of contact for Operators; manage all aspects of the work environment and organizational climate of the data center; and make every effort to ensure fairness among all operators and shifts.
- Ensure that Data Center operation shift checklists and the Operator Manual are kept up to date, and participate in and stay informed about all change processes that affect Data Center operations across all shifts.
- Perform shift handovers at the defined times for each shift, communicate updates, and follow up on pending items from the previous shift.
- Ensure system availability at 99.9% by following the Lottery Checklist, verifying that the tasks defined therein—and all tasks derived from them—are executed, and that they are handed over to the next shift fully verified and signed.
- Ensure that information in system-generated reports is accurate and complete before being delivered to internal/external clients.
- Review the monitoring center daily to ensure established standards are maintained and monitor the correct functioning of Lottery and Commercial Services production servers.
- Operate computers, terminals, single and dual modems, software, programs, and operating systems such as WINDOWS, Linux and SQL server.
Requirements
Education
- Technical degree in Computer Science, at least two years of a Bachelor's degree in Computer Science, or training in a related field.
Experience
- Minimum of 2 years as a data center supervisor, coordinator, and/or lead.
Knowledge
- Intermediate level in Office (Excel, Word, and PowerPoint).
- Intermediate level in LINUX and SQL.
- Intermediate English.
Availability
- Availability to work rotating shifts, including day and night schedules, weekends, and holidays.
- Availability to perform duties on-site at the Data Center facilities.
- Availability to respond promptly to operational incidents and contingencies.
Success Profile
- Leading complexity.
- Leading people.
- Leading the business.
- Leading self.
#LI-AH #LI-ONSITEBrightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
For more information, please visit brightstarlottery.com.
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