Brazil
C6 Bank
Arcadis
Service Assurance Specialist _ 6480 (Global)
RemoteBrazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About Arcadis
Arcadis is the world's leading provider of sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34.000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, we can solve the world's most complex challenges and have an even greater impact together.
Service Assurance Specialist
About the team
The Global Tech – Service Assurance team is responsible for the quality, stability, and governance of Arcadis technology services globally, working on Incident, Major Incident, Problem, and Change Management processes, with a focus on risk reduction and continuous improvement.
Scope: Global
Role description
Our Commitment to Equality, Diversity, Inclusion, and Belonging
We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves accountable for our actions. Our ambition is to be an employer of choice and offer a great work environment for all our people.
Join Arcadis. Create a legacy.
Act as a specialist in Service Assurance and IT Service Management (ITSM), ensuring governance, quality, and continuous improvement of IT services, with a focus on managing critical incidents, problems, changes, and operational risks.
Responsibilities
- Govern ITSM processes, ensuring quality, compliance, and risk mitigation.
- Coordinate Major Incidents, technical teams, and communication with stakeholders.
- Conduct Problem Management and Root Cause Analysis (RCA), tracking corrective actions.
- Manage Change Enablement, risk assessment, and CAB meetings.
- Monitor indicators and promote continuous service improvement.
- Work globally with technical teams, business areas, and vendors.
Minimum requirements
Qualifications and experience
- Degree in IT, Computer Science, Engineering, Information Systems, or related fields, or equivalent experience.
- Solid experience in ITSM/ITIL, especially Incident, Major Incident, Problem, and Change Management.
- Knowledge of ITSM platforms, RCA, CAB, governance, risks, controls, and service indicators.
- Experience in global IT operations and/or Shared Services.
- Strong analytical, communication, decision-making, and stakeholder management skills, including during critical incidents.
- Advanced or fluent English, required for global operations.
- ITIL Foundation 4 and COBIT are desirable.
Why choose Arcadis?
We can only achieve our goals when everyone has the ability to be the best they can be. We believe everyone's contribution matters. That is why we are pioneering a skills-based approach, where you can leverage your unique experiences and knowledge to chart your professional path and maximize the impact we can generate together.
You will perform meaningful work, no matter your role, helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, colleagues, clients, life, and the world around you.
Together, we can create a lasting legacy.
More opportunities with one profile
Want to be considered for more roles without repeating the whole process? Create your profile and be found by companies using Nort.
Create my profile
