Brazil
Pavago
Arcadis
JUNIOR SUPPORT ANALYST - 6484
Brazil
São Paulo, São Paulo, Brazil
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About Arcadis
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34.000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, we can solve the world's most complex challenges and have an even greater impact together.
Position Objective
- Ensure agile and efficient support for users, contributing to operational continuity and the quality of the company's Information Technology services.
Job Description
- We are looking for a Junior IT Support Analyst to handle user requests, providing first-level technical support and contributing to the availability, security, and proper functioning of the company's technological resources.
- The professional will be responsible for assisting in incident resolution, equipment installation and configuration, maintenance of access to corporate systems, and tracking tickets, following internal procedures, information security policies, and the company's governance guidelines.
Key Responsibilities
- Provide first-level technical support to users, in-person and/or remotely.
- Perform installation, configuration, and basic maintenance of computers, laptops, printers, and peripherals.
- Assist in the configuration of operating systems, corporate applications, and productivity tools.
- Open, log, track, and close technical tickets.
- Support the management of user access, permissions, and accounts, according to internal procedures.
- Assist in the configuration and troubleshooting of issues related to connectivity, network, VPN, and internet access.
- Support onboarding and offboarding processes for employees, including the preparation and return of equipment.
- Guide users on the proper use of technological resources.
- Keep equipment records, IT inventory, and technical documentation up to date.
- Comply with corporate information security, compliance, and IT governance policies. Escalate more complex incidents to the responsible teams, monitoring their resolution.
Requirements and Qualifications
- Associate or Bachelor's degree in Information Technology or related fields. Basic knowledge of Windows, Microsoft 365, hardware, and software.
- Understanding of computer networks, connectivity, and remote support.
- Basic knowledge of ticket management and user support.
- Familiarity with remote access tools and equipment configuration.
- Good communication, organization, proactivity, and ability to work in a team.
Preferred Qualifications
- Previous experience in technical support or Service Desk.
- Knowledge of Active Directory, Microsoft Entra ID, and device management tools.
- Understanding of ITIL and IT support best practices.
- Experience with corporate systems and business environments.
Why choose Arcadis?
We can only achieve our goals when everyone has the ability to be the best they can be. We believe that everyone's contribution is important. That is why we are pioneering a skills-based approach, where you can leverage your unique experiences and knowledge to chart your professional path and maximize the impact we can create together.
You will do meaningful work, no matter your role, helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career, colleagues, clients, life, and the world around you.
Together, we can create a lasting legacy.
Our Commitment to Equality, Diversity, Inclusion, and Belonging
We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves accountable for our actions. Our ambition is to be an employer of choice and offer a great work environment for all our people.
Join Arcadis. Create a legacy.
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