United States
Be Structured Technology Group
American Express
Manager-Software Engineering - The AI Platform Organization
United States
Phoenix, Arizona, United States
About the opportunity
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The AI Platform Organization has a vision of setting high standards for technical excellence, talent, strategy, and norms across Technology. It also strives to encourage and cultivate technical innovation as well as enhance and highlight the organization's technical pulse.
This position reports to the Director of Generative AI Enterprise Enablement. The successful candidate will act as strategic partner to both technical and non-technical teams to bring strategic platforms and projects to life. The position will have responsibility for enabling the platform vision, product roadmaps and driving business objectives and targeted outcomes. This role will also partner with their director and other AI Leadership to provide regular written and verbal updates to Senior Management.
At American Express, our culture is built on a 175-year history of innovation, shared values [americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
RESPONSIBILITIES
- Lead the engineering enablement, implementation, administration, and continuous optimization of enterprise AI SaaS platforms, ensuring secure, scalable, and reliable solutions aligned with organizational objectives.
- Own platform administration and configuration, including workspace and project management, user provisioning, role-based access controls, authentication, API credentials, usage limits, and lifecycle management.
- Partner with application engineering, infrastructure, cybersecurity, and architecture teams to design, integrate, and operationalize AI platform capabilities within enterprise applications and workflows.
- Establish and maintain platform operational controls, including monitoring, observability, usage analytics, performance optimization, incident management, and cost governance.
- Drive technical onboarding and platform enablement for internal teams, facilitating API access, integration support, environment configuration, and adoption of engineering best practices.
- Collaborate with security, risk, compliance, and governance stakeholders to implement enterprise standards for identity management, data protection, access controls, and responsible AI usage.
- Lead platform enhancements, configuration changes, release coordination, testing, and production readiness activities to ensure operational stability and seamless adoption of new capabilities.
- Partner with program and engineering teams to track platform deliverables, technical milestones, dependencies, and operational risks, proactively resolving impediments and communicating progress.
- Evaluate emerging AI models, platform capabilities, and engineering practices to identify opportunities for automation, innovation, operational efficiency, and enhanced developer experience.
- Demonstrate technical leadership, structured problem-solving, adaptability, and a bias for action while navigating complex and rapidly evolving AI technologies.
- Where applicable, mentor Technology Delivery and Engineering colleagues, fostering technical excellence, knowledge sharing, continuous learning, and an inclusive team environment.
QUALIFICATIONS
- Bachelor's degree in computer science, computer engineering, or other technical subject area, or equivalent work experience, is preferred
- 5+ years of hands-on engineering experience across complex systems and platforms, with a proven track record of delivering scalable and high-impact solutions
- Deep understanding of software and infrastructure design principles with a demonstrated track record of increasing responsibility
- Demonstrated experience in working with cross-functional, geographically dispersed teams on complex projects.
- Experience using Agile, Scrum, or other rapid application development team concepts to deliver technology solutions on that meet customer expectations for timeliness and quality
- Knowledge and experience using Agile management tools such as Jira, Rally or similar platforms
- Excellent oral and written interpersonal abilities; Ability to optimally communicate across third parties and technical and business teams
- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
- Ability to enable business capabilities through innovation
- Proven willingness to learn new technologies.
Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site americanexpress.com/en-us/colleagues/benefits.
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