Brazil
SONDA
Aligned Data Center
JUNIOR MONITORING ANALYST
Brazil
Hortolândia, São Paulo, Brazil
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About the opportunity
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Activities and Responsibilities
Ensure active monitoring of activities occurring in the Data Center by monitoring all events in the plant, using tools and knowledge of systems (e.g., EAM, Communication Platforms, BMS, EPMS, Fire Alarm Panel, Zabbix). Support the availability and proper functioning of Data Center systems, informing Operations or Networks and Telecom teams about alarm situations, and monitoring maintenance, maneuvers, and tests through different supervisory systems.
Support the shift team and leadership in technical and administrative activities, communicating with internal areas, clients, and suppliers (opening maintenance tickets), handling service requests and access requests for people to the Data Center, and following the incident communication flow.
- Be attentive and report occurrences captured by the monitoring systems of the entire Data Center infrastructure and interpret occurrences, providing support and information for decision-making on emergency response procedures. Immediately communicate with responsible teams for action and escalate incidents when necessary.
- Immediately alert Data Center Management about any critical failure reported by monitoring systems, or any failure perceived by the team or reported by clients, following ODATA's incident communication plan.
- Support Management and shift personnel in the communication plan for clients and internal ODATA stakeholders for all incident situations and/or planned maintenance. Initiate emergency service requests to ODATA service providers.
- Monitor all stages of maintenance, testing, and commissioning of systems for new phases, with third parties through the monitoring systems of the Data Center's electrical and mechanical infrastructures, signaling any improvements to be considered in the monitoring systems to management.
- Perform activities in accordance with ODATA's SGI Policies, Procedures, Work Instructions, as well as respecting applicable legislation, with environmental conservation and worker health protection as pillars. Be aware of the dangers and risks inherent in your activities (EHS risk matrix), significant environmental aspects, and impacts associated with your work (risk matrix and environmental aspect and impact matrix), your contribution to the effectiveness of the EHS management system, and the implications of non-compliance with applicable requirements and laws.
- Handle client calls, process requests for reports and/or data extraction from the monitoring systems of the Data Center's electrical and mechanical infrastructures.
- Support administrative tasks and demands of the Operations area, such as purchasing supplies, inventory control support, support in opening and controlling access requests for service providers and visitors, organizing audits, etc.
Education
Electrical, Electrical Engineering, Mechatronics, Mechanical, Refrigeration, Electronics, Automation, Electro-Electronics, Electro-Mechanical, or IT fields.
- Technical course in progress
Specific Technical Knowledge
- Intermediate Office Suite
- Supervisory systems monitoring
- Data center automation
- Knowledge of maintenance routines
- Knowledge of ITIL methodology or IT Service Management routines.
Languages
- English - Intermediate desirable
ODATA - Aligned Data Center is an equal opportunity employer, values diversity, and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, or any other characteristic protected by applicable law. All aspects of employment, including the decision to hire, promote, discipline, or dismiss, will be based on merit, competence, performance, and business needs.
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