Lead Product Manager

Portugal

Lisbon, Portugal

React

About the opportunity

Acclaim is a voice-first AI platform for customer experience in industries such as banking, fintech, insurance, healthcare and consumer lifestyle products.

We are looking for a Lead Product Manager for the Acclaim AI platform: the infrastructure, studio, agentic and speech layers that our voice-first AI agents are built on.

Requirements

Proven experience as a product manager in platform, infrastructure or AI platform products.

High autonomy: you take a goal, drive discussions, build the process around it, and come back with the next strategic question without being chased.

Strong cross-cutting prioritization: you have turned chaos into goals, priorities and a roadmap, and you know the frameworks and how to align stakeholders around them.

Portfolio ownership: you have run two or more products or teams at the same time, not one after another.

Working knowledge of how AI agents are built: orchestration, routing, intent detection, reasoning patterns such as ReAct, RAG. You have worked with evals and understand why they matter.

Clear written and spoken communication with executives, engineers and commercial teams.

English - professional working level.

Nice to have

Direct experience managing other product managers.

Hands-on experience with voice or speech AI products.

Experience with developer-facing products: APIs, SDKs, usage-based pricing.

Experience in enterprise B2B or regulated industries.

Responsibilities

Own platform strategy, priorities and roadmap across multiple teams. Turn competing requests into a ranked plan with clear goals that an executive can read once and understand.

Align stakeholders from different departments on trade-offs, and keep the teams focused on right priorities.

Run several teams or product areas, and step in hands-on where needed.

Define and track platform metrics like business results, reliability and quality (SLA), time to deploy a new agent, and the delivery effort needed per client.

Work with engineering on agent architecture, speech, guardrails and evals: shape requirements and take part in technical discussions as an equal.

Help decide which platform capabilities grow into standalone products.

Set up the product process and team structure as the platform scales, and take over cross-cutting product work from the leadership team step by step.

What we offer

Ownership of the strategy and roadmap of a multi-layer AI platform, with direct access to the leadership team.

The chance to build the product process, roadmap and team structure of the platform during a growth stage, instead of inheriting them.

Work on the current AI stack: speech, agents, guardrails, evals.

Fully remote across Europe

21 vacation days + public holidays + 5 sick days

Private English lessons via Preply

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Lead Product Manager

About the opportunity

Requirements

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Responsibilities

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