Brazil
Pavago
Acciona
Workplace and User Services Coordinator
Brazil
São Paulo, São Paulo, Brazil
Automatic translation. Check the original.
About the opportunity
We are a global company, a leader in the development of regenerative infrastructure that generates a positive impact on society. Our workforce of more than 65.000 professionals in more than 40 countries across five continents contributes to our mission of designing a better planet. We are looking for people who want to make a difference, promote sustainable development, and find solutions to major global challenges, such as climate change, overpopulation, and water scarcity. Join us in the search for solutions for a sustainable future.
ACCIONA is looking for a Workplace and User Services Coordinator for its corporate headquarters in São Paulo - SP.
ACCIONA received the Top Employer certification in 2022, 2023, 2024 and 2025. This seal recognizes the organization as one of the best companies to work for in Brazil due to its commitment to placing people management at the center of its strategy. We value diversity as a source of talent and, therefore, we work to promote an inclusive environment, in which respect and inclusion are promoted so that all people can participate with equal opportunities. We invite everyone to apply regardless of origin, circumstances, background, or status.
Job Description
MISSION
Supervise Workplace and Service Desk services, ensuring standardized support, availability of technological resources, and quality in the user experience.
Lead the team responsible for user support, ticket management, and workplace technological resources.
Ensure service levels, continuous improvement of user experience, and compliance of Workplace resources with Information Technology and Information Security standards.
JOB RESPONSIBILITIES
- Supervise Workplace and Service Desk teams, ensuring quality, productivity, and compliance with service levels.
- Manage incidents, requests, and backlog, using indicators to define priorities and improvement plans.
- Ensure the operation, update, security, and inventory of equipment, software, and other resources intended for users.
- Coordinate the equipment lifecycle, including acquisition, configuration, delivery, maintenance, replacement, and disposal.
- Supervise endpoint management in conjunction with the Infrastructure and Information Security areas.
- Promote the improvement of user experience through automation, self-service, remote support, and knowledge management.
- Coordinate the analysis of recurring incidents and the implementation of definitive solutions.
- Manage vendors, contracts, costs, indicators, and service levels related to the Workplace.
- Support technological processes for employee onboarding, transfers, and offboarding.
- Develop the team, promoting training, autonomy, standardization, and knowledge sharing.
- Work together with other IT and business areas on the evolution of services.
- Know and apply the company's principles, policies, objectives, and standards.
- Guide and develop team members.
- Continuously seek quality, efficiency, and reliability of services.
- Stay updated on Workplace, Service Desk, digital experience, and IT service management.
- Act in accordance with Information Security, Data Protection, integrity, and compliance policies.
- Execute activities compatible with the scope and responsibilities of the position.
Candidate Requirements
REQUIREMENTS
- Completed higher education in Information Technology, Engineering, or related fields
COMPETENCIES
- ITIL and IT service management;
- ITSM and ticket management tools;
- Microsoft 365, Active Directory and Microsoft Entra ID;
- Microsoft Intune, SCCM or equivalent tools;
- Asset, mobile device, and endpoint management;
- Vendor, contract, cost, and SLA management;
- Information Security applied to users and endpoints;
- Automation and self-service.
ADDITIONAL COMPETENCIES
- Service Desk and User Support Management
- Ticket and Indicator Management
- Workplace and Endpoint Management
- Asset and Inventory Management
- Productivity and Collaboration
- IT Service Management/ITIL
- Vendors, Contracts, Costs, and Security
BENEFITS
- Meal voucher, food voucher, and transportation voucher
- Health insurance
- Dental insurance
- Life insurance
- TotalPass
- 1 day of Home Office
Location
São Paulo - SP (Vila Olímpia)
M/F
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