Brazil
Orange Business
Accenture
Amazon Connect Architect – Hybrid/Remote Brazil – Advanced English
Brazil
Fortaleza, Ceará, Brazil · Belo Horizonte, Minas Gerais, Brazil · Campina Grande, Paraíba, Brazil · Belém, Pará, Brazil · Recife, Pernambuco, Brazil · Rio de Janeiro, Rio de Janeiro, Brazil · São Paulo, São Paulo, Brazil
JavaScriptPythonNode.jsAWS
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ABOUT ACCENTURE
Accenture helps the world’s leading companies reinvent their businesses, building their digital core and unlocking the power of AI to generate value rapidly across organizations in all sectors. Our strategy is to be our clients’ preferred reinvention partner, lead the safe and scaled adoption of AI, be the most client-centric AI-driven company, and be the best place to work.
We bring together the talent of approximately 786 thousand people with proprietary assets and platforms, deep process and industry knowledge, and leading ecosystem relationships to deliver integrated solutions and measurable results at scale.
Through our Reinvention Services, we offer extensive expertise in Cybersecurity, Digital Core, Finance, Industry & Enterprise, Song, Supply Chain & Engineering, and Talent, with advanced capabilities in AI and Data, Industry & Processes, and Technology.
We serve approximately 9 thousand clients and generated about US$ 70 billion in revenue in fiscal year 2025. Visit Accenture at accenture.com
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at accenture.com accenture.com/
WHAT YOU WILL DO ON A DAILY BASIS
- Lead the design and definition of Contact Center as a Service (CCaaS) architectures using Amazon Connect and AWS services.
- Design and implement scalable, secure, and resilient solutions for omnichannel support.
- Develop and integrate automation solutions, intelligent IVRs, chatbots, and voicebots using Amazon Lex and generative AI technologies. *
- Integrate Amazon Connect with enterprise platforms such as Salesforce, ServiceNow, Zendesk, ERPs, and legacy telephony systems.
- Participate in defining strategies for monitoring, data analysis, transcription, and sentiment analysis using Amazon Connect Contact Lens.
- Technically lead multidisciplinary teams, promoting best practices in AWS architecture, security, governance, and cost optimization. *
- Support stakeholders and clients in evolving customer experience (CX), driving end-to-end digital transformation initiatives.
WHAT WE ARE LOOKING FOR IN THE PERSON WHO WILL BE PART OF THE TEAM
- Strong technical leadership and architectural decision-making skills. *
- Excellent communication skills for interaction with global clients and multidisciplinary teams.
- Consultative profile with a focus on complex problem-solving.
- Strategic vision and ability to drive digital transformation initiatives.
- Innovative, collaborative, and results-oriented mindset.
ADDITIONALLY, KNOWLEDGE IS DESIRABLE
- AWS Certified Solutions Architect Associate or Professional certification. *
- AWS Certified SysOps Administrator certification. *
- Experience with GenAI applied to customer experience and support automation. *
- Experience in global corporate environments and large-scale Contact Center transformation projects. *
- Knowledge of enterprise architecture frameworks and DevOps practices.
MANDATORY REQUIREMENTS
- Hands-on experience in architecture and implementation of solutions using Amazon Connect. *
- Solid experience with AWS Lambda, S3, DynamoDB, IAM, and CloudFormation. *
- Knowledge of Contact Center infrastructure, VoIP, SIP, call routing, and WebRTC. *
- Experience with integrations between support platforms and enterprise systems. *
- Proficiency in at least one programming language, such as Python, JavaScript, or Node.js. *
- Mandatory advanced English.
*BENEFITS
- 🏥 Health Insurance – 100% subsidized by the company (primary member and dependents)
- 🦷 Dental Insurance
- 🍽️ Meal or Food Voucher with no discount
- 🛡️ Life Insurance
- 📈 Private Pension Plan
- 🏋️ Welhub
- 📉 Option to purchase company stock at a discount
- 💊 Pharmacy Discount
- 👶 Childcare Assistance
- 📚 Partnership with a language school
- 👨👩👧 Extended Maternity and Paternity Leave
- 💰 PPR (Profit Sharing Program)
*According to current policy.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
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