Field Service Engineer – CNC Machine Tools (USA)
Company: Jyoti CNC Automation
Location: USA Tech Centre
Reports To: Zone Head / Tech Centre Head
Functional Coordination: Central Warehouse & Repair Centre
Schedule: Monday–Friday, Core Business Hours (flexible as required)
Travel: Extensive regional travel required
FLSA Status: Non-Exempt (confirm if salaried/exempt is preferred)
Base Salary: $90k plus paid overtime + 5% KPI performance
About Jyoti At Jyoti, we take a customer-first approach and believe strong execution comes from disciplined teamwork, ownership, and respect. We are building a new CNC Tech Center to support customer demos, applications collaboration, and service readiness. Jyoti is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants and comply with applicable federal, state, and local laws.
The Field Service Engineer is responsible for installation, commissioning, maintenance, and uptime of CNC machine tools at customer sites. This role directly impacts customer satisfaction, repeat business, and brand reputation through reliable execution and technical expertise. This is a hands-on, field-intensive role requiring strong troubleshooting skills, disciplined execution, and professional customer interaction. Essential Functions & Key Responsibilities
- 01Installation & Commissioning
- 02Install and commission CNC machines at customer sites according to company standards.
- 03Perform leveling, alignment, geometry verification, and accuracy validation.
- 04Conduct acceptance trials and formal machine handover to customers.
- 05Complete installations within defined timelines and quality expectations.
- 06Preventive & Corrective Maintenance
- 07Perform scheduled preventive maintenance to ensure machine reliability and uptime.
- 08Diagnose and resolve electrical, mechanical, and CNC control issues.
- 09Troubleshoot servo drives, spindle systems, PLCs, hydraulics, and auxiliary equipment.
- 10Minimize machine downtime and reduce repeat failures through disciplined troubleshooting.
- 11Service Escalation & Coordination
- 12Identify issues requiring advanced repair and escalate to the Central Repair Centre as needed.
- 13Coordinate spare parts requirements and availability with the Warehouse team.
- 14Support major breakdown resolution using structured root cause analysis.
- 15Maintain clear, professional communication with customers throughout service activities.
- 16Documentation & Reporting
- 17Accurately record all service activities in service management systems.
- 18Document root cause analysis, corrective actions, and follow-up recommendations.
- 19Maintain complete service history and machine records.
- 20Participate in service review meetings and continuous improvement discussions.
- 21Customer Interaction & Training
- 22Train customer operators and maintenance personnel during installation and handover.
- 23Educate customers on best practices to prevent repeat issues and improve uptime.
- 24Represent the company professionally during all customer interactions. Performance Metrics (KPIs)
- 25Mean Time to Respond (MTTR)
- 26First-time fix rate
- 27Installation and commissioning cycle time
- 28Reduction in repeat complaints
- 29Customer satisfaction score
- 30Accuracy and timeliness of service documentation Qualifications & Experience
- 31Diploma, Associate’s, or Bachelor’s degree in Electrical, Mechanical, or Mechatronics Engineering, or equivalent experience.
- 325–15 years of experience in CNC machine installation and field service.
- 33Strong knowledge of CNC controls (Fanuc, Siemens, or equivalent), servo drives, motors, spindles, and electrical systems.
- 34Ability to read and troubleshoot electrical schematics, PLC logic, and machine diagnostics.
- 35Willingness to travel extensively and work flexible hours as required.
- 36Strong communication skills and professional customer-handling ability. Work Environment & Physical Demands Frequent exposure to manufacturing and machining environments with hazards such as noise, electricity, chemicals, heavy equipment, and automated/manual machinery. Physical demands include extensive travel, standing, walking, bending, lifting, pushing, pulling, operating tools and equipment, and occasional on-call or extended work hours.
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