Senior Technician Field Services

Under the supervision of the Manager of Field Services, the Senior Technician is responsible for providing on site end-user support services to Tribal & the Gaming Resorts Casino facilities, by performing advanced IT equipment maintenance and troubleshooting.

Provides solutions to complex operational problems of Computer Hardware & Software, Wired & Wireless Data and Voice Communications to PBX, Router, and Specialized Casino Gaming & Resorts Hospitality Architecture, by utilizing a variety of hardware and software testing tools and techniques.

Must be proficient with Microsoft Windows & Apple Operating Systems and Software Packages that include specialty software for Gaming, Hotel, Finance and HR systems.

Must be familiar with troubleshooting a variety of hardware issues including, but not limited to; Micros, IBM Registers, serial and IP printers, Javelin PCs.

The employee must be knowledgeable in Casinos Custom & Specialized Systems, Equipment, and tools.

Must possess a strong work ethic and ability to work as a Team in a fast-paced environment.

Must possess knowledge of Desktop and Notebook Computer Architecture and IT peripherals.

Analog, Digital, VOIP & Wireless Voice Data Telecommunications experience is required.

Must have a strong background in training, communication skills and customer service industry.

Must be able to pass the Senior Technician Knowledge Assessment test by getting a minimum of 70%.

Must be able to work any shift, weekends and holidays.