Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
** THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP FOR EXTERNAL CANDIDATES. CANDIDATES CANNOT REQUIRE SPONSORSHIP NOW OR IN THE FUTURE**
JOB’S MISSION
Our Global Sales, Services & Spares IQ and Sustaining teams are seeking Snr Engineers I & II, Field Service (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (TSMC) in North Valley, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.
WHAT YOU WILL BE WORKING ON
Senior Engineer I, Field Service
- 01Install, maintain, and repair ASM semiconductor equipment with minimal supervision
- 02Lead troubleshooting of complex tool or process issues using structured diagnostic methods
- 03Perform root‑cause analysis and recommend targeted, data‑driven corrective actions
- 04Review tool‑performance data to identify trends, risks, or improvement opportunities
- 05Provide technical guidance and on‑the‑job coaching to less‑experienced engineers
- 06Document service activities and support updates to procedures and best practices
- 07Communicate solutions, progress, and expectations clearly with customer engineers
- 08Participate in escalations alongside cross‑functional ASM engineering teams
Senior Engineer II, Field Service
- 09Serve as the senior technical lead for equipment installation, performance optimization, and recovery
- 10Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance
- 11Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements
- 12Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite
- 13Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans
- 14Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing
- 15Champion best practices and contribute to procedure development, improvements, and field‑wide learning
- 16Provide detailed field insights to R&D, product, and design teams, including support for beta tools or early‑option deployments
WHAT WE ARE LOOKING FOR
Senior Engineer I, Field Service
- 17Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.
- 18Experience of semiconductor field service or capital‑equipment experience
- 19Ability to interpret electronic and electromechanical schematics
- 20Experience with structured troubleshooting methodologies
- 21Knowledge of cleanroom and semiconductor safety protocols
- 22Strong written and verbal communication skills
- 23Ability to work independently and collaboratively in fast‑paced fab environments
- 24Willingness to travel domestically and internationally as needed for the role.
- 25Proficiency in MS Office
Senior Engineer II, Field Service
- 26Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.
- 27Experience in semiconductor field service experience with demonstrated technical leadership
- 28Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting
- 29Experience driving structured root‑cause analysis and long‑term corrective‑action plans
- 30Proven ability to lead escalations and manage customer‑technical relationships
- 31Strong communication and mentorship capabilities
- 32Ability to work autonomously while guiding and developing other engineers
- 33Willingness to travel domestically and internationally as needed for the role
- 34Proficiency in MS Office
WHAT SETS YOU APART
Senior Engineer I, Field Service
- 35Experience supporting beta tools or early‑option equipment
- 36Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling
- 37Experience writing or updating procedures or technical documentation
- 38Strong customer‑service approach and organizational skills
- 39Familiarity with structured problem‑solving methods
Senior Engineer II, Field Service
- 40Demonstrated leadership in complex troubleshooting programs or technical initiatives
- 41Experience owning customer‑technical relationships, including expectations and long‑term partnership building
- 42Strong capability in mentoring and developing field engineers
- 43Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems
- 44Experience providing structured feedback to engineering or product teams
- 45Experience evaluating or supporting beta‑stage or early‑option tools
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com asm.com/ and on LinkedIn linkedin.com/company/asm/, Facebook facebook.com/ASMOfficialCompany, Instagram, instagram.com/asmofficialcompany/ X [twitter.com/ASMofficialco]and YouTube youtube.com/c/ASM_Official.
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ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
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