Position: IT Officer
Location: Brandon
Close Date: November 23, 2026
The IT Officer supports Sunrise Credit Union’s technology infrastructure, systems reliability, and end-user services. Reporting to the Senior Manager, Infrastructure & Systems Support, this role provides hands-on technical expertise in network operations, server administration, endpoint management, and user support. The IT Officer ensures that technology systems operate efficiently, securely, and in alignment with organizational policies and performance standards. Working closely with the Director, Systems & Security and CIO, the role contributes to system maintenance, cybersecurity readiness, and ongoing technology improvement initiatives that support Sunrise Credit Union’s digital transformation and member service excellence.
Key Responsibilities & Duties Infrastructure & Systems Support
- 01Administer and maintain IT systems, servers, networks, and hardware to ensure stable and secure operations.
- 02Monitor system performance, network connectivity, and availability of IT services.
- 03Troubleshoot and resolve infrastructure or application issues, escalating to senior technical staff when required.
- 04Support configuration, patching, and upgrades of operating systems and network equipment.
- 05Assist in implementing and maintaining backup, recovery, and disaster recovery procedures.
End-User & Technical Support
- 06Provide Tier 2/3 technical support to employees, ensuring prompt resolution of hardware, software, and connectivity issues.
- 07Manage IT service requests and incident resolution in accordance with defined service level agreements (SLAs).
- 08Support device deployment, configuration, and user onboarding processes.
- 09Ensure consistent and professional service delivery to all internal users.
Security & Compliance
- 10Support implementation and monitoring of cybersecurity controls and tools.
- 11Conduct system updates, antivirus maintenance, and user access management in compliance with IT security standards.
- 12Assist with internal and external IT audits, maintaining documentation and evidence for review.
- 13Identify and report vulnerabilities or incidents to the Senior Manager, Infrastructure & Systems Support.
Systems Administration & Maintenance
- 14Perform account management, permissions, and group policy updates in Microsoft Active Directory and related systems.
- 15Manage updates, patches, and hardware inventory to maintain system integrity.
- 16Support integration between core systems, cloud applications, and network services.
- 17Participate in testing and deployment of new software, systems, and infrastructure solutions.
Collaboration & Continuous Improvement
- 18Collaborate with IT peers to identify opportunities for efficiency, automation, and improved service delivery.
- 19Contribute to IT documentation, procedures, and knowledge base development.
- 20Participate in technology projects, migrations, or upgrades as assigned by leadership.
- 21Provide input on process improvements that enhance system performance or user experience.
Other Duties
- 22Maintain confidentiality, data integrity, and compliance with Credit Union technology policies.
- 23Participate in training to remain current with emerging technologies, security standards, and best practices.
Education & Qualifications
- 24Post-secondary diploma or degree in Computer Science, Information Systems, or a related field.
- 25Minimum 3 years of experience in IT support, infrastructure, or systems administration.
- 26Or an equivalent combination of education and experience.
- 27Strong knowledge of network and server operations, Microsoft 365 environment, and Windows administration.
- 28Experience supporting end-user computing devices, printers, and peripherals.
- 29Understanding of cybersecurity best practices and user access management.
Preferred
- 30Experience in a credit union or regulated financial institution.
- 31Certifications such as ITIL Foundation.
- 32Familiarity with cloud technologies (Azure, O365).
- 33Knowledge of firewalls, routers, switches, and endpoint security management.
Core Skills and Competencies
- 34Strong technical troubleshooting and problem-solving skills.
- 35Excellent organizational and time management abilities.
- 36Effective communication and teamwork skills to collaborate across technical and business units.
- 37Ability to manage multiple priorities and respond to incidents promptly.
- 38Attention to detail and commitment to operational discipline and documentation.
- 39Critical thinking skills with the ability to evaluate complex situations and develop effective solutions.
- 40Highly motivated self-starter with strong self-management and accountability; demonstrates initiative and acts proactively without the need for direction.
- 41Advanced communication and interpersonal skills to foster collaboration and trust.
- 42Knowledge of automation tools, scripting, or systems monitoring software.
- 43Ability to train or guide end-users on technology best practices.
- 44Experience supporting digital transformation or infrastructure modernization initiatives.
- 45Vendor and service provider coordination experience.
What You Will Bring to Sunrise
- 46Strong communication, relationship-building, and decision-making skills
- 47A passion for community involvement and relationship-based banking
- 48A willingness to learn, adapt, and take ownership of your professional development
- 49Flexibility and comfort working across multiple branches, teams, and environments
- 50The ability to think strategically while managing day-to-day responsibilities effectively
- 51Comfort working within a regulated, compliance-driven environment
- 52A positive, growth-oriented mindset and the ability to thrive in a dynamic, evolving workplace
Our Commitment to You
Sunrise Credit Union is committed to creating a workplace environment where personal growth, continuous learning, and professional autonomy are not only encouraged - but expected. Through progressive human resource practices and forward-thinking leadership, we empower our employees with the tools, training, and support needed to succeed today and lead into the future.
Our diverse, motivated team is united by a shared commitment to making a meaningful impact in the lives of our members and the communities in which they work and live.
We thank all applicants, but only those selected for an interview will be contacted.
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