Kloud9 IT, Inc.

11 nov. 2026

Systems Support Specialist, MSP- Columbus

États-Unis

Columbus, Ohio, États-Unis

À propos du poste

Jr. Systems Administrator

POSITION SUMMARY

The Technical Support Specialist provides advanced technical support and serves as the primary escalation resource for Tier 1 technicians. This role resolves complex technical issues, supports infrastructure systems, assists with project implementations, and contributes to technical documentation and process improvement.

Job Description

Position Title Jr. Systems Administrator

Department Service Desk / Technical Support

Reports To Service Delivery Manager or Technical Lead

Employment Type Full-Time

Salary Range $70,000-$85,000

Note: This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the role. Employment remains subject to company policies and applicable law.

KEY RESPONSIBILITIES

TECHNICAL SUPPORT

Resolve escalated support requests from Tier 1.

Administer Microsoft 365, Entra ID, Active Directory, endpoint, backup, and server systems.

Troubleshoot network, firewall, security, and infrastructure-related issues.

Perform root-cause analysis and recommend permanent fixes when practical.

PROJECT SUPPORT

Assist with new client onboardings, migrations, and infrastructure projects.

Deploy and configure hardware, software, and technical solutions.

Maintain technical documentation and project handoff notes.

TEAM DEVELOPMENT

Mentor Help Desk Analysts and provide escalation feedback.

Recommend process improvements and documentation updates.

Assist with training initiatives and knowledge sharing.

PERFORMANCE EXPECTATIONS

High-quality resolution of escalated tickets.

Timely ticket updates and SLA compliance.

Reliable attendance and punctuality.

Completion of on-call responsibilities, including alert review and timely response.

Strong documentation, root-cause thinking, and support for Tier 1 technicians.

REQUIRED SKILLS

Advanced Microsoft 365 administration

Entra ID and Active Directory administration

Server administration

Backup and disaster recovery support

Network and firewall troubleshooting

Endpoint security management

Application deployment

Hardware troubleshooting

Root-cause analysis

Strong documentation and escalation management

QUALIFICATIONS

5+ years of managed services or related IT experience preferred.

Strong Microsoft 365 and server administration skills.

Experience with networking, cybersecurity, and infrastructure troubleshooting.

Ability to work independently and communicate clearly with clients and internal teams.

PREFERRED SKILLS

CompTIA Network+, Security+, Microsoft Associate-level certifications, or equivalent experience

PowerShell basics

MSP experience

Experience supporting compliance-focused environments such as CMMC, SOC 2, PCI, or similar frameworks

BENEFITS

401(k) plan with company match up to 4%

Paid Time Off (PTO)

Short-term disability coverage

Full medical benefits, including dental and vision coverage

Professional development and career advancement opportunities

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