États-Unis
Shell Mobility and Convenience USA
Be Structured Technology Group
Field Technician II - Low Voltage Cabling/Network Field Tech
États-Unis
Los Angeles, California, United States
À propos du poste
Field Technician II
About the Role
Be Structured Technology Group (BSTG) is looking for our next Field Technician II to join our growing team. Our diverse team is located directly in downtown Los Angeles, serving the greater LA area. We pride ourselves on being our customers’ most trusted IT partner by managing all their IT services and security (MSP/MSSP) needs.
In this role, you will primarily be focused on supporting new infrastructure system installations for our clients, while also providing onsite technical support and services. The efficient and exacting implementation of these systems is critical to our customers as they set the foundation as they expand, upgrade, or move into a new space.
Be Structured Technology Group • Los Angeles, CA • Full-Time, On-Site
Reports To: Technical Account Manager, Infrastructure Services
Full Time, In Office, On Customer Site / Hourly / Includes Benefits, PTO
Relates Closely With
Professional Services Coordinator, Systems Engineers.
Equal Employment Opportunity
Be Structured Technology Group is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or creed, age, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.
NOTE: The statements above are intended to describe the general nature and level of work involved in this job and are not intended to represent an exhaustive list of responsibilities, qualifications, work environment, and/or physical demands. You will be required to perform other duties as assigned.
Essential Duties and Responsibilities *
- Low-Voltage Cabling: Install, terminate, and test low-voltage cabling and systems, including ethernet, fiber, access control, audio and video. *
- Onsite Support: Provide customers with on-site technical support, including installation, configuration, troubleshooting, and maintenance of hardware, software, and network infrastructure. *
- Problem Resolution: Diagnose and resolve technical issues promptly, escalating complex problems to senior technicians or engineers as needed to ensure timely resolution. *
- Documentation: Using ticketing and documentation systems, maintain accurate records of onsite activities, including service tickets, inventory management, and customer communications. *
- Adherence to Procedures: Follow established processes and procedures for service delivery, ensuring compliance with company policies, industry standards, and customer service level agreements (SLAs). *
- Quality Assurance: Conduct quality assurance checks and testing on deployed systems and configurations to verify functionality and adherence to customer requirements. *
- Hardware and Software Deployment: Deploy and configure desktops, laptops, printers, and other IT equipment according to customer specifications and best practices. *
- Network Support: Help set up and troubleshoot network devices such as routers, switches, firewalls, and wireless access points to ensure seamless connectivity. *
- AV Support: Help set up and troubleshoot AV devices including, but not limited to, conferencing systems, distributed audio systems, video displays, and projectors. *
- Access Control Support: Install and configure access control systems, including all terminations to locking hardware, readers, and access control panels. *
- Customer Relationship: Build positive relationships with customers, acting as a trusted advisor and primary point of contact for onsite technical issues and service requests.
You’ll Know You’re Succeeding When *
- You demonstrate technical proficiency in low-voltage cabling, repairs, and installations. *
- Documentation is comprehensive, up-to-date, and readily accessible, enabling efficient troubleshooting and knowledge sharing. *
- Customers provide positive feedback on your professionalism, communication skills, and ability to address cabling and networking needs effectively. *
- You consistently meet or exceed all KPIs. *
- You consistently uphold BSTG’s core values: Excellence, Integrity, and Growth Mindset. *
- You keep a solid record of tracking billable hours, so billing stays current and invoicing can be promptly executed. *
- You maintain good, open communication between leads, managers, and project management.
What You Bring *
- High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus. *
- 2+ years as a Field Technician or similar role in IT support, preferably within an MSP/MSSP or related industry. *
- Experience with low-voltage cabling installation, termination, and testing practices. *
- Valid driver’s license and reliable transportation for onsite visits to customer locations. *
- Excellent problem-solving skills, with the ability to troubleshoot issues and implement effective solutions. *
- Strong technical proficiency in troubleshooting and supporting hardware, software, and network infrastructure components. *
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels of the organization, and to work well in a cross-team environment to support the customer. *
- Genuine curiosity, intuition, initiative, reliability, honesty, respect, and a high degree of integrity.
Physical Requirements and Work Environment (Essential Functions) *
- This role is based primarily at customer locations, with occasional work in the office. *
- All verbal communications must be followed by a written record for documentation and tracking. *
- Ability to lift and carry up to 50 lbs for equipment transport and setup. *
- Ability to sit, stand, reach, bend, and move throughout the workday; the mix varies with the day’s work. *
- Use of standard office equipment: computer workstation, telephone, printer, copier, scanner, calculator.
Compensation and Benefits *
- Medical, dental, vision, basic life, AD&D, and disability insurance. *
- Company-matching 401(k), subject to eligibility requirements. *
- PTO, sick days, and eight paid holidays. *
- Commuter benefit ($250/month).
About Be Structured Technology Group
Be Structured Technology Group is a Los Angeles-based provider of managed IT and cybersecurity solutions (MSP/MSSP) for small and mid-sized businesses. Our mission is to handle customers' technology needs with precision and care so their teams can focus on growth instead of downtime.
Excellence, Integrity, and Growth Mindset aren't values we recite; they're how we hire, how we handle setbacks, and how we build careers. Excellence means we do the job right, not just done. Integrity means we tell customers and each other the truth, especially when it's inconvenient. Growth Mindset means we expect to get better, on purpose, and we build that expectation into every role, including this one.
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