We are looking for a well-qualified, talented Field Service Engineer to perform service, diagnostics, repair, and preventive maintenance of very large, high-power rotating electric machinery, motors and generators, during field service visits domestically and abroad. The full-time role reports to the After Market Services Manager and works closely with the Field Service team. This position is based in Mansfield, Ohio (preferred) or may be structured as a remote position.
IDEAL ELECTRIC CONFORMANCE STATEMENT In the performance of their respective tasks and duties, all employees are
expected to conform to the following
- 01Represent the company with respect by conducting business in a professional and ethical manner
- 02Interact professionally and respectfully with customers, suppliers, and other employees
- 03Complete assigned work in compliance with policies and procedures, and within deadlines, with or without direct supervision; when required, record and maintain accurate records pertaining to work performed
- 04Apply job knowledge and safety and quality training in all aspects of work
- 05Closely adhere to safety and security standards and procedures
- 06Work effectively as a team contributor and, work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
- 07Provide world-class customer service and customer-facing skills
- 08"This position requires access to, or development of, technology or technical data that is subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). The successful candidate must be a "U.S. Person" as defined by the ITAR (22 C.F.R. § 120.62) or be able to obtain the appropriate U.S. government authorization (export license) to access such technology or technical data. U.S. Person status is required for this position."
"U.S. Person definition: A U.S. Person includes a citizen of the United States, a permanent resident alien (Green Card holder), a refugee, or a person granted asylum”
RESPONSIBILITIES & EXPECTATIONS
- 09Work safely and ethically alone and as part of a team
- 10Closely adhere to safety and security standards and procedures
- 11Complete assigned work in compliance with policies and procedures
- 12Provide world-class customer service and customer-facing skills
When not traveling
- 13Report to Mansfield, OH plant; working remotely is an option for this position with occasional requirements to travel to Mansfield facility
- 14Provide technical support to customers (phone, virtual, in-person when needed)
- 15Prepare/organize service trips
- 16Research and prepare supporting documentation
- 17Arrange travel
- 18Complete any customer-required training/testing before travel
- 19Plan services and support operations
- 20Complete documentation/reports
- 21Job-specific expense reporting
- 22Perform work in various other departments, including but not limited to Test Floor, Punch Press, Repair Shop, Marketing
When Traveling
- 23Install and commission equipment
- 24Troubleshoot and repair equipment
- 25Provide on-site technical and engineering assistance pertinent to the proper installation, operation, and maintenance of equipment and systems
- 26Assume responsibility for any and all issued, loaned, and/or leased tools and equipment required for the job
- 27Provide training (on-site, in-house or virtual)
DESIRED QUALIFICATIONS & COMPETENCIES
- 28High School Diploma or certified equivalent, and/or education obtained through a tech school, college, or related courses. Military experience is a plus
- 29Five to ten years working in a related field with practical experience operating large rotating electrical, high voltage, electronic and mechanical equipment
- 30Experienced working with customers and vendors in a B2B environment
- 31A team player with excellent communication skills
- 32Analytical thinking and problem-solving capability
- 33Great attention to detail and time-management skills
- 34Technical literacy with proficiency in the Microsoft Office 365 suite, project management, and ERP systems
WORKING CONDITIONS AND WORK HOURS
- 35Daily 8-12 hours. Weekly 40-80 hours. Overtime as required, subject to customer site schedules and may vary based upon the specific needs of individual assignments. May be exposed to extreme temperatures and confined spaces
- 36Must be willing to work flexible hours and overtime, and occasional weekends, holidays, and nights
- 37Must be able to travel extensively throughout the United States and abroad
REQUIREMENTS & DISCLOSURES
- 38Must be able to obtain and maintain a valid passport and US-issued driver's license
- 39Must maintain a driving record that is acceptable for coverage under the company's insurance plan
- 40Management reserves the right to assign or reassign duties and responsibilities to this position at any time
- 41This position description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required for the position. Duties, responsibilities, and activities may change at any time with or without notice
- 42While performing the duties of this job, the employee is regularly required to talk and hear
- 43The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl
- 44The employee is occasionally required to sit and climb or balance
- 45Must pass a post-offer, pre-employment physical to assess the ability to perform physical aspects of the job
- 46Must be able to lift 50-75 pounds and to climb ladders and scaffolding to heights of 30 feet with regularity
- 47Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- 48The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
- 49We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
- 50IDEAL is a drug-free workplace
Estados Unidos
